S Support · Get help
A person on the other end.
We staff support ourselves. Email us with a question, a stuck workflow, or a feature request: you'll get a written reply, not a ticket number.
Write to us
humans@humblepaper.coReplies typically arrive within one business day. For incidents that block work, mention "urgent" in the subject line and we'll triage faster.
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Response times
Same day
Critical · blocks work
Within 24h
Email support
Within 48h
General questions
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Before you write
Many questions have answers in the FAQ: playbooks, redlining, document formats, pricing, security. Skim there first if you'd rather not wait for a reply.
Browse the FAQ03
Talk to the team
For demos, pilots, or anything that's easier to discuss live, book a 30-minute walkthrough. We'll set up a workspace and run a real document through it together.
Schedule a walkthrough04
169 Madison Ave STE 11274
New York, NY 10016